OUR SERVICE

The Service we provide you is the most important factor of the business:

We are fully committed to:

  • Full filling your requirements promptly.
  • Providing our customers with excellent prices.
  • Ongoing customer relations. We want you to be 100% happy with your orders!
  • Ensuring that products are consistently top quality. We are constantly traveling to Hungary and have high quality standards.
  • Maintaining our strong relationships/ friendships with our producers, we intimately know where our food and wine comes from!

Order:

Just click on the ADD box and your chosen products will be placed in your basket.

Go to CHECKOUT to fill in your details and submit.

You will receive an automatic order acknowledgment by email. 

You will then recieve an email invoice with a Paypal link for direct and secure payment. 

A minimum of 12 bottles is required.


Payment:

An emailed invoice is generated with a Paypal link so that secure and immediate payment can be made either by Paypal or all major credit/debit cards. You do not need to have a Paypal account.

Delivery:

Orders are dispatched on Tuesdays and Thursdays for next day delivery via our Courier service.

Delivery costs are solely those of the Courier, we strive to keep our prices as low as possible and therefore do not build in any additional costs.  

In general 0- 20 kgs = £15.00 ie a case of 12 bottles is approx 17kgs. Exact delivery costs are confirmed on the invoice.

Your delivery is insured, in the unlikely event of breakage your order will be replaced,  

Collection is possible from Surrey.

Terms and Conditions

Acceptance of Terms and Conditions
Please read the terms and conditions before placing your order. When you place an order with MaLux Hungarian Food and Wine you are deemed to have accepted the terms and conditions.

Order Acceptance
MaLux Hungarian Food and Wine reserves the right to decline any order without explanation.

Customer Order Cancellation
Orders may be cancelled and returned within 14 days of receipt of order providing the products are unopened and intact and accompanied with any documentation that were part of the delivery. In this case you must notify us in writing and return the product(s) at your expense. The full cost of the goods will be refunded within 30 days of receiving your note of cancellation.

Prices
Prices are shown in UK Pounds Sterling and are valid at the date of website posting. Prices may be changed with out notice. VAT is charged at the current rate.
Wholesale prices on application.

Age Restrictions
It is against the law to sell or supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

Privacy Statement
We are one hundred percent committed to protecting your privacy. Any customer information held is only for internal purposes and is not revealed to any third party under any circumstances. We will contact you to inform you about new products, recipes, newsletters and pertinent information that you may be interested in. We will only contact you if you have given us your consent and you have the opportunity to refuse at any time to receive e-mails from us in the future.